Where does inner-city public transportation begin?

Where does inner-city public transportation begin and what is the first focus for a city?  It really starts with infrastructure assets, including railways, roadways, catenary, switches, signals, bridges, tunnels and related structures.  These assets are typically categorized as linear assets, since they have a start and end measure that can be maintained by segment.  Linear asset management for Porto Alegre starts with managing public works and roads and that will be our focus today.

As we hear from Procempa, the Service Provider for Porto Alegre, cities need to adapt.  Citizens dictate that public services need to be “always” available and tax payer dollars need to be optimized to accommodate shrinking budgets.  When looking for a solution to enable Procempa to manage the city’s assets, their main focus was on a robust solution that would integrate the siloed systems within the city and equip administrators to make better decisions.

For Porto Alegre a “smarter city” is a “city that manages information better” to improve maintenance efficiencies with collaborative, data-driven asset management.  It’s a city “in which administrators use information to make decisions”.

With the IBM solution that includes Maximo Asset Management Porto Alegre is projecting that they will be able to:

  • reduce service request response time by 50%
  • reduce the workorder backlog by 30%
  • reduce the total cost of ownership of assets by 60%

Watch the video now:

Porto Alegre_datagram-procempa1-video

To learn more more about capabilities you need to focus on for inner-city public transportation solutions, including a focus on infrastructure, register for this “Select the right solution for inner-city transportation management” buyer’s guide here.

The advice given in this buyer’s guide for inner-city transportation organizations focused on infrastructure is to  “Look for a solution that offers a single, automated, centralized system for work orders, permits, tracking, scheduling and compliance reporting. It should control costs and complexity, while helping you maintain both infrastructure equipment and linear assets in a state of good repair.”  The guide recommends that you “look for a solution that:

  • Manages multiple types of infrastructure assets, including roads, track, catenary, switches, signals, bridges and tunnels (that is, linear assets that have a start and end measure that can be maintained by segment)
  • Provides geospatial, operational and linear visualization of infrastructure asset relationships—all from the same system—using geographic information system (GIS) technology
  • Provides a dynamic, geospatial context of work orders, assets and relevant land-based features and includes the ability to define linear work “segments” and track progress made against them
  • Delivers analytic data of infrastructure assets for decisions that meet regulatory requirements
  • Provides real-time collection of information via sensors to help manage preventive maintenance, optimize scheduling of repairs and improve reliability across the transit system
  • Provides graphical dragging and dropping of assignments to labor resources, while validating skill suitability and availability to related tools and/or materials
  • Integrates data from mobile users for near real-time status and KPI dashboard updates
  • Provides ad-hoc report development and data warehouse capabilities for business intelligence and analytics beyond KPI metrics”

Download the buyer’s guide here.

Maximo is making Manchester a smarter city

Recently when I asked Tim Clougherty from the City of Manchester, New Hampshire how Maximo is making Manchester a smarter city, Tim said the basis is that “you can’t improve what you can’t measure”.  How simple!

The City of Manchester is the largest city in New Hampshire with 110K residents and 10′s of thousands of assets.  With 280 employees in the Department of Public Works, Tim explains that having an enterprise asset management solution like Maximo Asset Management enables insight into operations and drives operational effectiveness.

A great example that Tim takes us through in this interview is how the analytics that Maximo provides the City of Manchester around the throughput of work orders, backlogs and the classifications of work by trade provided them with the visibility into which trade was generating the most work & in turn enabled them to determine that they needed to hire a new electrician.  They would not have known this without the Maximo solution.

Tim also highlights the impact of Maximo Mobile which has been implemented in the Facilities Division for 8 years.  He points out that there has been a significant improvement in productivity as a result of their 100% paperless environment.   Something so basic as providing the workforce with mobile devices that integrate into the asset management solution directly to increase real-time visibility and improved productivity.

Jonathan Baffa from Control Technology Solutions, an Advanced IBM Business Partner, has been with the city during the implementation and also adds that having Maximo for Utilities integrated into the ESRI spatial solution and their financial solutions provides a centralized solution.  Again leading to better utilization of the tax payer’s dollars and driving happy citizens.

Take a look at the full interview:

Dubai Airport is breaking the unsustainable linear growth of operational costs

Dubai Airport is the 2nd busiest airport for international traffic on path to be the busiest this year.  With assets growing exponentially from 375K today to a projected half million by 2015 they had a wake up call to change programs to break the corresponding linear growth in operational costs.  To this end I sat down with Lal Mathew, Head of Technical and Business Support at the Dubai Airport to discuss how Dubai Airport is breaking the unsustainable linear growth of operational costs.

In our interview Lal explains that growing operational costs linearly with the growth of assets was not a sustainable model for their desired profitability growth. They had to look at 4 key areas when selecting a maintenance application to help them manage their assets:

  • the assets
  • the processes
  • the people
  • the inventory

To this end they decided on Maximo Asset Management and have been using Maximo to help them achieve their objectives.  Since 2011 they have been holding costs flat and plan to do this until 2018.

One of the more unique challenges to the Dubai Airport was the vertical construction of the airport.  While “only” 13 square kilometers, the vertical construction represents 270 buildings and a total of 3.3M square meters with soon to be 500,000 assets in addition to the aviation assets.  No matter how you look at it, the sheer size required a mobile solution.  Lal tells us about how Maximo Mobile solutions are helping Dubai Airport to increase productivity and effectively manage the exponentially growing assets.  Remotely connecting technicians with the central Maximo solution for work orders, historical technical records on assets, etc.enables everyone to see and maintain the same real-time view of the data from anywhere.  It’s all about managing assets from anywhere to improve productivity.

Future plans at Dubai Airport include increased analytics integration with Maximo and moving to predictive maintenance.  All in an attempt to transform into a smarter airport.

View the full interview now:

To learn more about how IBM Maximo Asset Management and IBM Cognos can help transform your airport into a smarter airport watch this demonstration:

The state of asset management for healthcare and life sciences

Operational processes for both the Life Sciences and Healthcare industries continue to change along with the associated regulations in these industries.  Of late we have a shift to asset management associated with patient-centric care as well as proactive asset management within the facilities.  At IBM Pulse 2014, a friend of the show Dan Matlis from Axendia stopped by to break it down for me and provide an update on the state of asset management for Healthcare and Life Sciences.  Key take aways from our interview include:

  • Asset and service management to support patient-centric care:  Here Dan tells us about how healthcare organizations have benefited from the use of Maximo Asset Management and are pouring this knowledge into processes to support patient care.  A few examples of this include Johns Hopkins’ integration of Maximo with Real-time Location Services, as well as Maine General’s use of the Maximo BIM integration in the construction, commissioning opening of their brand new hospital.
  • The growing importance of mobility for healthcare organizations:  We have been moving to a mobile world, but for healthcare this is now requiring controlling access and ensuring compliance.
  • What the future holds for integrating data from Maximo into IBM Watson for better analytics:  As Dan points out the possibilities are endless here!  Life Sciences companies are shifting from preventive maintenance to predictive maintenance and the value of connecting the data will be to improve patient care, while reducing costs at the same time.  We all know that this is increasingly more important as the current trajectory of spending is not sustainable.  I can’t wait to see what the combination of IBM Watson with Maximo will enable!
  • FDA consent decrees stemming from lack of maintenance:  Pharmaceutical manufacturing facilities are being shut down more often than you think with asset and facilities maintenance a focus for the FDA.  Aging assets and facilities are going to attract more rigorous scrutiny from regulators.  This will require increased reliance on a comprehensive enterprise asset management solution.

Watch the entire interview here:

Let us know what is concerning you in the healthcare and life sciences industries.

A highly successful multi-modal transportation system requires Maximo

Whether you take public transportation on a regular basis or infrequently, you have likely considered it recently because of traffic congestion and rising gas prices.  This is an increasing trend as noted in a recent study by the American Public Transportation Association (APTA) that points out that the millennial generation desires multi-modal transportation systems with nearly 70% using multiple ways of getting around a city or a suburb…..from buses to trains to trams to metros to ferries.  This is nothing new for other parts of the world where population growth continues to occur within urban centers and behind the scenes a highly successful multi-modal transportation system requires Maximo.

Perhaps you remember George who needed to be convinced to switch from driving himself to work to taking the metro:

But take this up to the next level where you need to go from the metro to a bus or a ferry to complete your trip.  How do the complexities grow?  On time arrivals become even more important.  Perhaps you have less than 10 mins to get from your metro to catch your bus, or maybe based on your work schedule you only have the option of 1 ferry to get you to your destination.  The complexities grow exponentially.  It’s one thing if you’re inconvenienced and have to stay an extra day on the Outer Banks for your vacation due to a missed ferry, but it’s another if you’re late for work.

As we approached a new whitepaper we focused on 3 key topics that are essential for a successful enterprise asset management solution to support multi-modal transportation systems:

  • tackling the issues of inner-city congestion
  • complying with safety regulations
  • deploying green initiatives

We have seen inner-city public transportation companies turn to IBM for a solution that provides 3 key capabilities:

  • centralized management
  • interconnected technology
  • industry-specific experience

If you want to learn how you can increase the number of satisfied riders for years to come, register for our whitepaper:  link

One example for trams is Yarra Trams:

Look for a future post where we expand on this topic with incremental offers.

Mobility, fuel management and emissions are hot topics for the new Maximo Fleet User Group

IBM Pulse 2014 was a great venue for the gathering of Maximo Asset Management users focused on fleet management.  As promoted in my January 8, 2014 blog post, we welcomed fleet managers from all industries to meet for an engaging social gathering to kickoff the Maximo Fleet User Group.  Representatives from government, airports, manufacturing, rail, utilities and trucking were quick to point out that mobility, fuel management and emissions are hot topics for the new Maximo Fleet User Group (MFUG) to take on.

Heading up this lively group was the newly announced steering committee for the MFUG:

  • Amanda Streitmatter from SandRidge Energy
  • Leslie Dennis from DTE Energy (not present)
  • Dwayne Griffith from JB Hunt
  • Carey Clarke from IBM

Notable quotes from the gathering at Pulse 2014 included:

  • Andrew Gregory, from FBI:  “It’s not your father’s FBI”
  • Marques Thomey, from Wayne County Airport:  “Computers aren’t scary, start employees off by mandating online entry of vacation.”
  • Ron Kovacs, from Maher:  “Awesome time!  Fuel information was good.”
  • Marques Thomey, from Wayne County Airport:  “Best part about Maximo User Groups is that you get to meet, collaborate and steal ideas.”
  • Darryl Geiken, from Lockheed Martin:  “First time attending a User Group.  Glad this is available.  It’s good to discuss similar topics of interest.”
  • Dwayne Griffith, from JB Hunt:  “I heard a lot of great innovative ideas.”

Become a part of this group to learn more about the benefits of using Maximo Asset Management to manage your fleets.  Register today for the Maximo Fleet User Group and follow updates for the next meeting which will be held on May 22, 2014 and be hosted by DTE Energy.

MFUG May 2014

Comment on this blog if you have other topics that you’d like for us to plan in the agenda for the next meeting.

Lafarge story about cement and Maximo

What is cement?  You may never really think about cement, you just hope that the roads, bridges, buildings, cities, etc that are built from cement are built to code, stay maintained and are safe.  The impact on cities and infrastructures is huge so for today’s entry I want to share the Lafarge story about cement and Maximo, with highlights from IBM Pulse.

Mirela Petca Matache from the Cement Division of Lafarge, the world leader in building materials, is “a friend of the show” and has been featured here before, perhaps you remember her from this video from IBM Pulse 2013:

This year in Mirela’s interview on @theCUBE she simplified the definition of cement like this:

Lafarge Pulse presentation Final

Highlights from Mirela’s interview include:

  • cement is a commodity!
  • in the cement manufacturing business where the price is basically dictated, profit revolves around cost and your ability to manage costs
  • transparency is key to success at Lafarge and they encourage engagement from their employees on their wiki for enhancements to their enterprise asset management and maintenance processes throughout their manufacturing operations
  • proposed changes are evaluated and help with the continual evolution of templates
  • it is key to create synergies within organizations

Take a look and see if you like the evolution for the “artistry of manufacturing”

For your reference, here is a prior entry on the evaluation of Lafarge and manufacturing best practices by ARC Advisory Group: link

Ralph Rio was featured on theCUBE at IBM Pulse 2014

Ralph Rio from ARC Advisory Group is not new to Hollywood…..if you consider Maximo Mary’s Microphone as “little Hollywood” and I like to refer to Ralph as “a friend of the show” since I’ve featured him a few times.  Most recently in this entry about manufacturing best practices in the cement industry.

Today Ralph Rio was featured on theCUBE at IBM Pulse 2014.


Topics Ralph discussed:

  • Sustainable operations & efficiencies in the Manufacturing industry
  • Benefits of preventive maintenance vs reactive maintenance
  • Impact of analytics and mobility on productivity and for the extension of asset lifecycles

As teasers for you to watch the full video, here are a few quotes:

“IBM has a great storyline around Enterprise Asset Management with Maximo”

“Being able to better anticipate failures is huge value”

“SaaS is opening the market for smaller companies”  Note the announcement of Maximo for SaaS announced at the show.  Learn more.

“Internet of Things allows you to remotely monitor an asset and predict when it’s going to fail so that you can take corrective action before it fails”

Watch the full video:

Watch this blog for future updates to this blog with the Wikibon and SiliconANGLE commentary.


Honda story at Pulse rocked the crowd

In today’s IBM Pulse general session we heard from Hugo Beltran from Honda.  And let me tell you the Honda story at Pulse rocked the crowd!  Not that I’m prejudice or anything, but you know I love to hear about client success with IBM Maximo Asset Management, since that’s what this blog is all about!

IMG_20140225_honda 1

The sound bite for sure that really hit me was when Hugo said “1 minute of down time = 1 car not being built”………..wow!  As Hugo said this could cause anyone to have gray hair!

IMG_20140225_Honda 2

Before Maximo Hugo would reference his 17 year old diary to find out tips on fixing a piece of equipment….yes, he showed us his diary!

Honda diary

So glad that Honda has improved equipment efficiency by 5.3% with Maximo and this is how operations are captured & knowledge is stored.

IMG_20140225_honda 4

In the future Hugo would love to have a traffic light environment as he walks down the manufacturing floor to highlight trouble spots!  Real time predictive data will help with this.

Thanks Hugo for sharing your story!

Maximizing return on investment with online engagement

It’s easy to think “social” when you’re at a great networking conference like IBM Pulse 2014!  Social is everywhere!  And a key observation about the social areas at Pulse…….like the Social Pulse Lounge or the Social VIP area……..comfortable chairs!  But when it comes to maximizing return on investment with online engagement, sometimes it means stepping outside of your comfort zone.  You have to engage to take advantage of what’s out there, put yourself on the line.  But you can do it!  It’s worth it!

Today Pam Denny (@andbflo_denny), Scott Peluso (@smpeluso) and I (@MaximoMary) put ourselves out there to share information about social engagement sites for Smarter Infrastructures……..where we address Maximo Asset Management, TRIRIGA and SmartCloud Control Desk topics and engage our followers to participate.  Whether it’s our LinkedIn Group or Service Management 360 blog or Service Management Connect/Asset Management, wikis or forums……..subject matter experts are contributing on a regular basis and we want to hear from YOU!

If you missed our presentation and want to engage, here is our presentation 2600_MaximizingReturnOnInvestment with OnlineEngagement_smp with all of the critical links.

Let us hear from you on what topics you want us to take on!

It’s the best way to maximize return on investment with online engagement!